Privacy Policy

1. Introduction

At VISIO Health, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you engage with our services. We are committed to safeguarding the privacy of our patients and ensuring that your data is protected in line with the General Data Protection Regulation (GDPR).

2. What Information We Collect

We may collect the following types of information from you:

• Personal identification information (name, date of birth, address, phone number, email)
• Medical history, diagnoses, and treatment information
• Payment and billing details
• Communications with us (emails, phone calls, or other correspondence)
• Any additional information necessary to provide you with our services

3. How We Use Your Information

The information we collect is used to:

• Provide, manage, and improve our healthcare services
• Communicate with you about appointments, treatments, and follow-up care
• Ensure compliance with medical regulations and legal obligations
• Process payments for services rendered
• Improve your experience with us by personalizing your care

We will never sell, lease, or share your personal information with third parties for marketing purposes.

4. Legal Basis for Processing

We process your data on the following legal bases:

• Consent: Where you have provided explicit consent for us to process your data.
• Contract: Where data processing is necessary to perform a contract with you.
• Legal Obligation: To comply with a legal or regulatory obligation.
• Legitimate Interest: For purposes such as enhancing patient care, managing our business, and ensuring safety.

5. Data Sharing

We may share your information with:

• Healthcare professionals involved in your care
• Third-party service providers (e.g., payment processors) acting on our behalf
• Legal or regulatory bodies, where required by law

Any third-party that processes your data on our behalf is required to ensure the security of your information.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Medical records are retained in accordance with statutory retention periods.

7. Your Rights

Under the GDPR, you have certain rights regarding your personal information:

• Right to Access: You can request a copy of the information we hold about you.
• Right to Rectification: You can ask us to correct any inaccurate or incomplete information.
• Right to Erasure: You have the right to request the deletion of your personal data under certain conditions.
• Right to Restrict Processing: You can request that we limit the processing of your personal data.
• Right to Data Portability: You can request that we transfer your personal data to another organization or directly to you.
• Right to Object: You have the right to object to the processing of your personal data where we are relying on a legitimate interest.

If you would like to exercise any of these rights, please contact us at:

admin@visiohealth.co.uk
0800 032 2020

8. Data Security

We have implemented appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of data transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.

9. Complaints

If you believe that your data protection rights have been violated, you can file a complaint with us directly. Alternatively, you have the right to file a complaint with the Information Commissioner’s Office (ICO).

Contact Information for the ICO:
Information Commissioner’s Office
Wycliffe House, Water Lane,
Wilmslow, Cheshire,
SK9 5AF
Helpline Number: 0303 123 1113
ICO website: www.ico.org.uk

10. Updates to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on our website, and where appropriate, notified to you by email or other means.
11. Contact Us If you have any questions or concerns about our Privacy Policy or how your data is handled, please contact us at:

VISIO Health
Unit 3-4, The Courtyard
Riverside West
Wooburn Green
Buckinghamshire
HP10 0DG
Phone: 0800 032 2020
Email: admin@visiohealth.co.uk

This Privacy Policy ensures compliance with GDPR and provides transparency about how VISIO Health collects, uses, and protects your personal information.